Oct 09, 2026  
2026-2027 Catalog 
  
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2026-2027 Catalog
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ITE 180 - Help Desk Support Skills

Credits: 3

Emphasizes instruction in customer support techniques required for analyzing and coordinating software and hardware solutions for end-user needs. includes evaluation and communication techniques required to provide help desk support necessary to transfer knowledge and enable implementation of a solution.

Lecture Hours per Week: 3-4


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